Engage your team after a busy Easter
I hope you had a good Easter, and if you were open you were able to provide all your customers with a good time and helped make some happy memories.
It’s probably back to business as usual today, but don’t forget to do a debrief. What went well, what didn’t go so well and what can we learn from it?
As a result, you may be planning on more training before your next peak time. If so I have just the thing for you, so you get maximum benefit.
Here are five ideas to re-energise, enthuse and engage your team for the next few weeks ahead
1. Say thank you
If your team were working hard right over Easter (and maybe missed out on family and friends events) don’t forget to tell them how much you appreciate their efforts.
Update your team on your achievements for the Easter period. What milestones has the business achieved, what were the highlights, and what’s been their contribution? Give praise where it’s due to create a buzz for the rest of the season ahead!
2. Near misses
In any business there are times when things don’t go according to plan or mishaps happen. Review what’s not gone to plan over the past few weeks. Rather than dwelling on the negatives, reflect on what you and the team have learnt from these events, and ask how equipped they are to deal with these situations if they happen again.
3. Fresh perspectives
There will always be little tweaks you can make to improve your service.
It’s amazing what your team pick up and the opportunities they see to improve the whole customer experience
Take a few moments this week to ask their views on any opportunities they can see to improve your service, to add value or make recommendations to customers.
4. What’s next
Update your team on what’s happening in your business and your plans for the next few months ahead, so they’ve a sense of purpose and focus.
It’s easy to feel you’re not achieving much in the first week after a particularly busy period. Whilst it’s good to catch your breath, don’t leave it too long before setting new goals. Allocating specific short term projects or goals gives everyone some fresh focus to get stuck in and see some results within the first few days.
5. New challenges
Not everyone wants to progress, but that doesn’t mean you let them stagnate. A bored employee is unlikely to wow your customers!
Schedule 1:1 reviews as early as possible to discuss individual contributions and where they fit in with your plans for the season ahead.
Discuss how you can add variety, set new challenges or stretch them.
Utilise strengths, providing further development where needed to bring out the best in these areas.
And if you only do one thing give recognition to the team of a job well done.
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