A is for Attitude
I often hear managers criticising a team member’s attitude, “they have an attitude problem!” But what do they actually mean? What behaviours convey someone’s attitude? Often it’s their enthusiasm for the job, the way they support their colleagues, how they talk to customers.
But, before considering your team’s attitude, let’s consider yours!
How much of your team’s attitude stems from the example you set?
Let me ask you…
When you get home from work can you normally sense what sort of mood everyone else is in? Even when no words are spoken it’s usually pretty easy to tell. Your moods and emotions are normally evident to others from your behaviours, facial expressions and tone.
But, like it or not, your mood has a profound impact on the mood of all those around you. Not just your team, but suppliers and customers.
It influences your team’s attitude, their enthusiasm, their willingness to take responsibility, their confidence in you and the business and their loyalty towards you.
In turn, this certainly influences your customers’ perception of you and your team, their level of engagement and ultimately their loyalty to your business.
Rather than wasting energy on those things completely out of your control, focus on what you can control.
Being positive, enthusiastic and energetic might not always rub off on everyone else, but it’s a better bet to energise, engage and motivate your team than if you’re down and focusing on things you can’t control.
Lead by example and be a role model. If you display negativity this inevitably rubs off on your team and in turn, your customers too.
As Zig Zigler said “A positive attitude won’t help you do anything, but it will help you do everything better than a bad attitude will.”
A little exercise I like to do and have shared with many of my clients to help stay focused on the positives, is to write down at the end of each day what you’re GLAD of:
G something you’re grateful for, however small
L something you’ve learnt today
A something you’ve achieved today
D something that’s delighted you, or you’ve done to delight others
p.s. If you want to follow the whole A-Z series subscribe to my YouTube channel so you don’t miss a thing:
related article: Attitude over aptitude