Tag Archives: customer data

How a bit of blue tack only cost me £500 in damages!

How secure is your data?

Last week I made a costly mistake, and caused £500 worth of damage to my laptop. All down to a piece of blue tack!

But why do I say only £500?

Well, it certainly could have been a lot worse.  Although in the end I decided not to send my laptop back to Sony for the £500 repair, but to replace with new, I did end up with no computer for a few days, and not able to retrieve files from the old one. So what would have happened if….

  • What if I’d had no other means of accessing my emails and lost potential business as a result?
  • What if I’d had nothing backed up?
  • What if all my client details had been on the computer, rather than on a web based system?
  • What if I had decided to get it repaired and been without a computer for several weeks?


Thankfully none of these applied, and I have an excellent relationship with my IT support supplier, who had me up and running again in no time at all.

So what’s this got to do with running a hospitality business?

Well, just ask yourself if you are putting any of your data at risk?

  • Do you have back up of all your documents, emails and contacts?
  • Are your customer details secure?
  • What provision do you have if you lose internet access? Can you still take bookings and payments?
  • Are you dependant on any single piece of equipment to run your business on a day to day basis?
  • What is your relationship like with your key suppliers?
  • Do you get your IT equipment regularly serviced in the same way as you would service other equipment?
  • How secure is your sensitive data (and the equipment it is held on)?


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