How to make your team feel valued
Employee engagement and ensuring your team feel valued has become a hot topic lately. Like me, I know you know how important it is to have an engaged team, and the impact this can have on the customer experience, productivity and staff retention.
On Friday I gave a short presentation on just one way to help keep your team engaged, and that was making your team feel valued.
There are many ways of you can make your team feel valued, but the one I’d like to home in on today is that of tuning in to team members.
Failing to spot disengaged employees isn’t always easy. But if we don’t, we run the risk of these people being a drain on others in your team, being less productive and negatively impacting your customers’ experience. And ultimately resulting in higher staff turnover and all the knock on effects this can have.
So here are 10 ideas to help tune in to your team and individuals within the team so you can not only demonstrate to your team you value them, but you can also nip in the bud any problems brewing before they fester and impact everyone else.
- Know what’s important. Making your team feel valued starts with understanding what drives each of your team members and what’s important to them. Although something might seem trivial to you, it may be highly significant to someone else. When you know what these are you take account of these with this person.
- Be available for people to talk to you on a one to one basis or in private. Not everyone will feel comfortable raising concerns or questions in front of colleagues, and some situations may not lend themselves to be aired in public.
- Be approachable. Make it easy for people to come to you when they have question or concern, and create a no blame culture and let people know there should be no embarrassment in making a mistake, so long as they learn from it.
- Keep your ears and eyes open to spot when things aren’t as they should be, and you can pick up on concerns quickly. Not everyone has the confidence to ask for help when it’s needed or let you know when they’ve a problem. Listen and observe so you can spot any staff concerns quickly. Left to fester these can snowball into bigger problems.
- Regular one to ones. Never under estimate the value of sitting down in private with each of your team on a one-to-one basis. Schedule these in advance and stick to your schedule. Nothing smacks more of I’m not valued than constantly cancelling these meetings.
- Show you value their opinion. Ask their advice in areas where they have more involvement than you, e.g. many of them will spend more time with customers than you and often spot things you might miss.
- Ask for feedback regularly. Things change and problems can fester. Use briefings to get feedback on any customers’ comments, discuss any questions or suggestions that arise about operational issues which could affect them in any way.
- Provide support when needed and be receptive to when this is required; not everyone will be confident enough to ask for this.
- Be brave. Ask your team for feedback on how you are doing in their eyes. It can feel uncomfortable to give feedback to the boss, so ask in a more conversational way such as “What could I be doing to make your job easier?” We don’t always want to hear about the things that frustrate your team, particularly if you may be contributing to the problem! Be open to the truth and willing to listen. Accept feedback with good grace and thank them for an honest response.
- Create the opportunity for people to give anonymous feedback (using a tool such as Engagement Multiplier). People may be afraid to say what they really think if they’re concerned about being labelled a problem or complainer. Address concerns. This doesn’t mean that you have to resolve every personal whim, but it means identifying trends, recurring problems or prioritising what needs attention.
Help your team feel valued by asking for their feedback. If you consider yourself to be a brave, caring owner (or senior decision maker) of a growth focused business, and you’d like to find a simple way to get direct and honest feedback from your team, take a trial assessment. Register your interest here:
to get your company’s engagement score, and discover where to take action to make an impact right away.