Tag Archives: engagement surveys

How are you doing?

Listen radio12th and final post in my 12 days of Christmas mini blog series

12. How are you doing?

Ask your team for feedback on how you are doing in their eyes. It can feel uncomfortable to give feedback to the boss, so ask in a more conversational way such as “What could I be doing to make your job easier?”

Be brave. We don’t always want to hear about the things that frustrate your team, particularly if you may be contributing to the problem! Be open to the truth and willing to listen.

Create the opportunity for people to give anonymous feedback. People may be afraid to say what they really think if they’re concerned about being labelled a problem or complainer.

Ask for feedback regularly. Things change and problems can fester.

Accept feedback with good grace, and thank them for an honest response. Address concerns. This doesn’t mean that you have to resolve every personal whim, but it means identifying trends, recurring problems or prioritising what needs attention.

Communicate progress. If people have taken the time to let you know how they feel let them know what and how you are addressing any issues or following through on their suggestions.

Action point:

If you consider yourself to be a brave, caring owner of a growth focused business, I think you’ll be fascinated by this FREE assessment.

Get your company’s engagement score on 10 minutes or less.

https://www.engagementmultiplier.com/en-gb/partner/naturallyloyal/

It only takes 10 minutes (or less) to get your company’s engagement score, and discover where to take action to make an impact right away.



Blunt Home Truths

One of the key areas of focus for many of my clients is how to increase the retention of their key people.

They are worried about not tapping into their potential and ultimately losing them, which inevitably has a knock-on effect on customer service, productively and profit.

Sadly, some business owners stick their head in the sand because they are afraid of what they might find. But you and I know this approach doesn’t work.

If you want to avoid this and would welcome some blunt home truths, you might be interested in this article from this Wednesday’s edition of The Times.

The article talks about what’s happening within the Iconic Hotels Group (Chewton Glen, Cliveden House, The Lygon Arms and 11 Cadogan Gardens) as a result of getting feedback from staff through the brilliant digital business-transformation platform called Engagement Multiplier.

I’m very excited that I’ve recently become involved Engagement Multiplier. This means you too can also benefit from the amazing insights it provides you – discovering where to focus to increase retention – of both customers and employees, and as a result of that increase and improve profit.

Of course, this isn’t just applicable to 5-star hotels, as I’m seeing from the results from my clients who are already using Engagement Multiplier to make small incremental changes in their businesses.

You can see Engagement Multiplier for yourself here, and get your company’s engagement score in under 10 minutes, by taking the free ‘owner’s’ assessment.