Systems to help not hinder
How often have we heard the phrase “I’m sorry, the system won’t allow me to do that.”?
Do you have any systems in place which make life difficult for your team members?
Having the right systems, procedures and checklists in place provides consistency, avoids people having to reinvent the wheel, and minimises errors.
However, poor systems can be not only frustrating for team members, but also impact productivity, the customer experience and ultimately your bottom line.
Here are a few to look out for:
- No system in place for routine tasks so staff reinvent the wheel every time they carry out similar tasks.
- Not fully understood, so not followed
- Over complicated or cumbersome
- Too much red tape or to-ing and fro-ing that slows everything down
- Unworkable due to lack of time, right equipment, tools, or products
Any of these inevitably puts extra pressure on your team, particularly when there is a direct impact on customers… They are there to support the team, not create red tape, or stifle personality, initiative and good ideas.
Indications that a system needs reviewing include:
- Team members failing to deliver the job on time
- When team members frequently struggle, ask for help make mistakes
- Top causes of customer complaints
It’s easy for us to become oblivious of how ineffective a system works or poor the equipment when we’re not using it every day. So, check the systems and processes you have in place are still doing the job they were designed to do.
If you only do one thing:
Ask your team for their observations and feedback on existing systems and how the system can be improved.