Ask any company for the number one thing their employees complain about, or a group of employees for the biggest frustrations with their employer, and a lack of communication will invariably be high on the list.
If you were on the Hospitality Revival Summit last week there were a number of recurring themes. One of these was the importance an engaged team to ensure that when your customers do return they get a fantastic customer experience.
Team communication is a key part of this, and I’ll come back to that in a moment…
With the importance of an engaged team in mind, I am re-running my successful “Lessons in Leadership” programme. This 5 hour programme is delivered over 5 days and we start next Monday 15th June.
If you feel you could benefit from a brush up on your man-management and leadership skills before your team return to work, this is perfect for you and any of your management team who might also welcome the opportunity.
When I ran this in April I had a fabulous response, from junior managers and experienced managers alike. If you missed it then, here’s your chance to catch it this time around.
There’s a nominal registration fee of just £27 per person just to cover my costs, but hoping it still makes it accessible and easy for any managers or aspiring managers who want to invest in their own development, even if the business can’t for whatever reason.
More details on Lessons in Leadership and registration is here: https://www.naturallyloyal.com/resources/lessons-in-leadership-webinars-3/
Communication will be one of the things we discuss next week, but in the interim here are some considerations, bearing in mind that now more than ever, it is critical.
When team members are on furlough or working from home it’s all too easy to feel isolated. Some may be enjoying their time at home – more time with the family, or pursuing their hobbies and not looking forward to returning to work. Some will be bored, stressed from home schooling or being confined, and eager to return.
Here are 3 types of communication to ensure your team stay connected.
One way broadcasts to the whole team or your department, to keep everyone in the picture. If not daily, aim to do these at least once a week, ideally at the same time so people know when to expect them.
What are your plans for opening, updates on government guidelines that affect your business, what measures you are taking to keep them safe as and when they return.
It’s so important you set aside time to speak to people in your team individually. Show you care by listening to how they are felling and to answer their questions. Time to reflection whilst off work might mean their priorities and what’s important to them may have changed.
Answer their questions about returning to work. If they are likely to be one of the last to return it’s even more important that they feel included.
The format you use for these should be based on what feels most comfortable for them; not everyone is happy to be on camera for a Zoom call.
Help maintain the team spirit and sense of community. Share ideas for opening, encourage team members to offer support to one another.
If it fits with your culture, organise some fun activities too. A quiz, cooking demos, sharing or showing off some of their new-found hobbies or skills.
related video: Show you are listening