The most precious resource we have.
Once it’s gone, it’s gone.
Despite the latest lockdown, it would be such a waste to let ourselves stand still or fritter away time if your business is closed again.
After just two weeks of late nights and sleeping in late, getting up again at my ‘normal’ time was a bit of a struggle yesterday. So if I continued to skip my normal routine I know it would get harder and harder to get back to productive mode.
You may have been working flat out over Christmas, but now forced to close. Maybe you’re on furlough and not sure when you’ll be back full time. Or you took a well-earned break over Christmas and now have extra pressures on your business to comply with Government guidelines (if this applies to you, this blog post will still relevant).
Whatever your situation, think about how you can make best use of that valuable resource – your time.
Here are 3 things you can do now and be using your time wisely
Your customers’ journey has no doubt changed over the past 10 months. And will continue to change. Take stock of how well it works right now.
- What is the experience your customers get?
- Is it seamless?
- Are your guidelines clear?
- Do your customers feel reassured you are taking care of their safety and that of your team?
- Are any cancellation queries being answered with understanding and consideration?
- Ask you team what feedback, comments or frequently asked questions they have received from customers.
- Ask your customers directly what you can do to help them. Not only does this help you to help them, it provides a great ‘excuse’ to stay on their radar.
Systems and processes
It’s all too easy to add new systems and processes (particularly in light of Covid guidelines) without dropping old ones which no longer serve you well, thereby over loading your team.
- What checklists, processes or guidelines are now outdated?
- Where would a checklist improve consistency?
- Where are there gaps?
- What are the aspects you get most complaints about?
- What are the tasks you get asked about the most or where team members struggle or make mistakes?
- Where would a documented process avoid everyone having to re-invent the wheel each time they perform that task?
- Where are there bottlenecks or too much red tape?
- Where is there too much to-ing and fro-ing (for your team or customers)?
- Ask your team which processes or systems they find cumbersome
One thing everyone can do during lockdown is consider their personal development. Support your team in their development, both for their existing role and to help fulfil their aspirations.
Even if your team are on furlough, personal development is one way of keeping positive and productive.
- What roles or tasks might they need to cover before you are fully operational?
- What is their next career move, and what skills could they be working on to help them get there?
- Where are their strengths to tap into for future?
- If you’ve already had to make team members redundant, show your support for them too, so they continue to develop and be better placed for potential roles they apply for.
- What can you be working on to make you a better leader?
If you only do one thing to help use your time wisely
Set short term goals for yourself and everyone in your team if they are not on furlough, so you have something to work towards over the next few weeks. Even those on furlough can set some personal development goals and share these with you for accountability.
Video: Tips for goal setting
Your customer journey has changed video
Planning personal development