This morning my husband was complaining that his boss had emailed him to ask to look up some information that was readily available to him. It was just easier to ask someone else, rather than go and look it up for himself.
Are you ever guilty of this?
- You pay your head chef a head chef’s salary, and then have them making you tea
- You pay your head housekeeper a head housekeeper’s salary, then have them moving furniture
- You employ a maintenance man and then ask your duty manager to check the boiler when it starts playing up
- You’ve paid good money to have a computer system installed but then ask someone to run the numbers manually
Quite apart from being frustrating to those you ask to do the task, how do those people feel who are responsible for maintenance or moving furniture. Do they want others interfering with their job? And why waste money on computer software and then not use it?
So why does this happen?
- In the case of my husband’s boss, it was lack of confidence on his part to use the IT system
- Sometimes it’s a question of the person being in the wrong place and the right time (or vice versa), so you ask whoever is nearest
- Or maybe you don’t trust your junior staff to carry out the tasks. And if this is the case, why not? Wrong person in the job, lack of training, lack of confidence?
But are your managers and supervisors also guilty of doing tasks themselves that should be done by someone paid less, or someone or something (e.g. computer) who can do the job more efficiently?
- Is it because your supervisors, managers and heads of department don’t have enough to do? I doubt it; more likely they don’t know what else they should be doing, so get involved in others jobs
- Is it because nobody’s role is clearly defined with job descriptions so there are no clear boundaries of who is responsible for what?
- Is it due to an inability to delegate, believing it’s quicker to do tasks themselves?
- Is it because they’ve never been trained in the IT systems, or don’t understand what the information tells them
- Is it that they simply don’t have the right people in place to delegate to?
Yes, I’m all for multi skilling and helping out when fellow team members need it, but just think what they are not doing when they are doing other people’s jobs. And when you take them off these other tasks who picks these up? They either: end up being covered by someone less skilled, don’t get done at all, or you end up doing them yourself…..
Caroline CooperShare This: