Keep your team informed

Here’s part 4 in my 12 blog series on

how to engage and motivate your team on their return from their Christmas breakWho's talking about you?

4. Keep them informed

Time off often gives people time for reflection and can prompt them to start thinking about other options, career moves or even career changes.

Keep your team up to date with what’s happening in your business so they feel involved and quash any feelings of insecurity.

Update them on your plans for the year ahead. If you don’t tell them yourself they’ll often invent their own version!

Take the opportunity to up date them on product knowledge, what’s happening in your industry, with your competitors, or anything in the press.

A knowledgeable team not only gives them confidence, it enables them to make decisions and help build trust with your customers.


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“7 Reasons why Customer Service Training Fails”



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