How to maintain engagement with your team
Hooray, we can now hug, go to the flicks, visit museums and of course most important of all…
… we can go out to eat and drink in comfort indoors, and stay away at friends or in hotels or B&Bs.
If you’ve reopened this week or you’ve recently welcomed your team back to the workplace, I’m sure you’ve invested much time and energy into ensuring they came back feeling confident and energised.
Everyone I’ve spoken to is predicting a busy period ahead, and it’s quite possible your team have already been working flat out. So, don’t let all that effort you put in pre-opening simply stop just because you’re busy.
Continue to take steps to help your team feel valued, and maintain the momentum right through the summer and beyond.
Recognise and reward the extra effort that goes into the first few weeks, whilst everyone is getting to grips with new ways of working, alongside keeping your guests, members and visitors happy.
Give your team members a voice. Ask for their feedback and ideas, particularly over the first few shifts, to review how things are working. Acknowledge any improvements made, however small, even if things are not perfect yet.
Carry on setting mini goals so people continue to get that sense of accomplishment as they see these achieved.
Earn and maintain trust with your team by showing you have their best interests at heart, demonstrating your integrity. Address any concerns, and always doing what you say you’ll do.
Be positive and optimistic about the opportunities ahead. However, be honest too, your team will see through any false bravado.
Trust is two way, so demonstrate your trust in them.
Give team members flexibility to adapt and adopt their own way of doing things. Empower them by giving responsibility and ownership for the areas within their control. When they have ownership they’re more likely to take pride in what they do and do an even better job.
Although there may be lots to learn in the weeks leading up to and post opening, ensure you continue to offer your team ongoing development, to give them the opportunity to grow and keep them interested and engaged.
It many ways the pandemic has brought out the best in people. One of the results of this is revealing strengths and interests people weren’t aware of before. Recognise any projects or activities they’ve been working on whilst on furlough, so you can take advantage of these, or give them the opportunity to continue their development in these areas.
Continuing to invest in them will help maintain commitment, engagement and loyalty.
If you only do one thing to maintain momentum: Continue to be mindful of how people are feeling and respond appropriately.
This was one of the topics I covered in my interview last week for Savvy Says with Kate Plowright. You can watch the whole interview here: https://www.youtube.com/watch?v=k26bnSU1gKgShare This: