Managing Performance

managing performance

It’s that time of year again when the acorns are falling, and the squirrels are stocking up for winter.

But, what’s the connection between acorns and managing performance?

Having several large oak trees in my garden I know only too well what can happen to acorns if you leave them on the ground. Either the squirrels bury them, or they get covered over by leaves, and before you know it you have a small forest of oak saplings.

And not too easy to pull up once they’ve got their roots down.

So, the connection with managing performance?

Dealing with performance is a bit like picking up acorns.

If you pick up on problems early enough they can’t “germinate”. But left to fester they become much harder to deal with.

I often find junior or inexperienced managers in particular tend to avoid dealing with poor performance.

Below are 10 principles you can share with them to give them support, but if your team would benefit from some more in depth guidance, this is what I’ll be covering on my Managing Performance Workshop next week.

It’s 3 bite size session of 90 minutes each, over 3 consecutive days (Monday 21st – Wednesday 23rd), and designed with junior managers and supervisors in mind (although any managers who shy away from dealing with performance would benefit).

And if you register before 16th September  you’ll benefit from the early bird rates.

So, what are the 10 principles?

  1. Set expectations, so everyone in the team knows what’s expected of them and why
  2. Be consistent so there are no mixed messages
  3. Address any issues straight away
  4. Conduct regular 1:1’s with team members where you can review performance and any support that’s needed
  5. When feeding back on performance stick to facts, not your interpretation of the facts.
  6. Recognise not all performance shortfalls are down to the individual – there may be other factors at play beyond their control
  7. Use the ‘3E’ structure (i’ll be covering this in detail next week)
  8. Focus on the end result. Your goal is to resolve the issue and improve performance in future
  9. Be mindful of your tone and language
  10. Recognise that failing to take any action about poor performance sends the message to everyone else that it’s OK

Of course, every business should have its own disciplinary process, and I am not suggesting by-passing that. But if you nip issues in the bud hopefully you won’t need to get as far as the disciplinary process.

Take Action on performance

If you only do one thing. Share this list with your junior managers and supervisors and give them the support they need to nip poor performance problems in the bud.

p.s. Book before Wednesday 16th and get the Early Bird Offer of £27 per
person or £97 for a group booking (up to 5 attendees).
After this date registration will be £47 per person or £197 for up to 5
attendees from the same business. (All prices subject to VAT)

Book here now to get the benefit of the early bird:

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