We have 4 apple trees in our garden and I love this time of year when you can just pick an apple off the tree. We have more than we can eat, and as we all know, if you inadvertently store a bad apple along with others ultimately all the others will go rotten too. They look OK, but open up the box in a few months’ time and you soon discover your mistake.
It can be the same in your business too.
One of my clients has one of these bad apples in her team. It wasn’t obvious at first, but over time the issues are immerging. Tasks left half done, customers given inaccurate information, other team members left to deal with more challenging tasks.
Unfortunately, these disengaged employees on the surface look the same as everyone else.
They manage to come to work on time, they do what’s asked of them and they say “Yes” to your requests.
When you’re not around things get missed. They only do the minimum expected. They seldom go out of their way to support others, and they manage to avoid doing those jobs everyone hates.
They may not be consciously unhappy, but nor are they enthusiastic, excited or energised about the job.
And the worst of it is …
they are like the bad apples. If we don’t spot them soon enough they bring everyone else along with them.
It only takes one negative or obstructive person to get in the way and undo all your efforts. These people can have a massive impact on employee engagement, people’s performance and ultimately on your customer service levels.
Do you have any rotten apples in your business?
P.S. If it makes sense to measure financial and sales performance, it also makes sense to measure engagement. Peter Drucker said it beautifully: “If you don’t measure it, how can you manage it?”
Why not find out exactly where you are now.
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