What’s on the agenda for your staff one to ones.
The agenda doesn’t need to be written in tablets of stone, but it’s good to follow a basic structure so you both know what to expect and can plan accordingly. Linking back to your objectives there are some key elements to include, all of which can be structured around the questions yesterday. It’s far better to home in on one or two areas at each meeting so you can go into some depth, than covering everything superficially and covering the same ground each time.
What have they achieved towards pre-determined goals, targets, KPIs, etc.
How have they gone about this – this is where you might also look at their behaviours too. It’s all very well achieving all their targets if they have upset colleagues or guests along the way.
What needs to be focused on or addressed, and what support or development do they need to do this
A summing up and agreement on actions moving forward, with some measurable goals and clear direction
Time and place
One to ones should be scheduled so both of you can plan for them and around them, and fully prepare. And nothing smacks more of “I’m not valued” than one to one meetings being continually cancelled for the slightest reason.
I’m often asked how often and how long should they be. There is no hard and fast rule, but allow on average a minimum of an hour per month per person, longer for roles with more responsibility. So if you conduct them monthly then set aside at least an hour for each, plus preparation time. If logistics mean that you can only meet once every 2 months, then allow two hours.
Either way allow sufficient time so that neither of you are rushed or distracted by imposing deadlines e.g. prior to your main service times for F&B staff. Think also of their state of mind at the end of a very busy shift.
Avoid the fish bowl type of office or public areas. You want a free and open discussion, and you’ll not get this when there’s a fear they’ll be over heard or others can see their reactions to any sensitive issues raised.
Now the scene has been set for a really good one to one, now all you need to do is to get them on board with it too, and this is what you will read about tomorrow.