Play from a 10

12 tips to engage and motivate your team on their return from their Christmas break

Having just come back from a month away (travelling to Antarctica via the Falkland Islands and South Georgia) I know how difficult it can be to get motivated again after a break. And of course it can be no different for you and your team getting back into the swing of things after Christmas.

All of which of course can have an impact on your customers experience and ultimately the bottom line.

So here is the first of my mini 12 days of Christmas blog series, which this year will focus on getting your team motivated and engaged once they return to work.

1. Play from a 1010

It’s a self-fulfilling prophecy, which if we think it’s going to be tough getting back into the swing of things the chances are it will be.

Not just for you, but for your team as well.

The way we feel emotionally will influence the feelings of people around us. In other words if we mooch around all day resenting coming back to work after Christmas we’re far more likely to elicit negative emotions, than if we’re smiling, laughing and generally being positive about being back at work.

Being confident, enthusiastic and energetic might not always rub off on everyone else, but it’s a better bet than if you’re down and moping about resenting being back.

If you’d like more ideas here are 28 Activities to Engage, Energise and Excite your Team in Customer Service


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