Creating a positive workplace culture.
How can you bring out the best in others and create a positive workplace culture?
As Zig Zigler said “A positive attitude won’t help you do anything, but it will help you do everything better than a bad attitude will.”
Many businesses recruit on aptitude, but fire on attitude!
Savvy businesses know exactly what they’re looking for, not just the skills and qualifications, but the characteristics, behaviours and attitudes that are really needed in the person who is going to make that position a success, and maintain a positive workplace culture.
But it doesn’t end there.
I often hear managers criticising a team member’s attitude. “They have an attitude problem!”
What do they actually mean? What behaviours convey someone’s attitude? Often it’s their enthusiasm for the job, the way they support their colleagues, how they talk to your customers.
But, I’m not talking about their attitude, but yours!
How much of their attitude and workplace culture stems from the example you set?
Behaviour breeds behaviour, and everything you do gets picked up by your team. How you talk about your customers, how you support management decisions, your enthusiasm towards challenges, how receptive you are to your team’s ideas and suggestions.
Attitude and workplace culture can be difficult to define. What are the behaviours that convey these?
As an example to demonstrate how not to create a positive workplace culture:
You have to announce a change in an internal procedure, which may not be well received because they involve a little extra work for everyone, including you.
Imagine if the tone of your message, what you say and how you say it focusses on the negatives and uses words and phrases that emphasise the extra work involved. If you make no mention of the benefits or the reasons why you’re introducing the change. If you stress that you are also affected. All these actions could easily infer you have a negative attitude to the changes.
They will too.
Conversely, when you focus on the benefits of these changes, and your confidence in the team that they can deliver, your attitude will be perceived as being positive.
If you only do one thing: Always ask yourself “What attitude am I conveying to my team?” Before communicating any message to your team imagine the attitude and behaviours you’d like them to adopt and work backwards to your own attitude and behaviours.