1:1 Coaching, leadership and implementation support

One to one coaching, leadership and implementation support

Whether you’re an entrepreneur with a growing business new to managing a large team or a seasoned leader, you may be looking for support and a sounding board to help implement change or embed a service culture.

Anything from focusing on identifying your priorities and quick wins with an intensive one-to-one session with Caroline, though to long term hand holding to help you get the best from your team.


Take action coaching package

Best for Business Owners and Managers who want some short term hand holding

  • Are you frustrated that you’re not sure exactly what actions you need to take first to start achieving your goals?
  • Have you already implemented some process or training to help with customer service and the customer experience but it’s not yet showing any tangible results
  • Do you know what you need to do, but lack the accountability?
  • Do you find it difficult to stay focused on what you need to achieve?
  • Have you tried to move things forward in the past and so far are just not managed to succeed?

Coaching packages with one-to-one support from me online start from £297 per month. There is a minimum commitment of three months for any coaching programme.

What you get:

  • A minimum of 1 x 90 minute telephone coaching session per month (you can increase the frequency to weekly, fortnightly, or every three weeks; whatever format and structure suits your needs best)
  • Fortnightly accountability where you report on progress, record successes and ask for specific support on any areas where you are struggling; to get you into the habit of taking action
  • Emergency e-mail support for those one-off queries between sessions

The results:

  • Actions: total clarity about what you need to work on following each session
  • Accountability: to help you keep on track
  • Achievements: a continual review of the results achieved so you know exactly what’s working and what’s not so you can continue to achieve results long after our coaching relationship has ended


Your investment

Three-month programme (based on one session per month) £890

6 session package £1650

12 session package £2500

This programme might also be suitable for key members of your team to help with their day-to-day management, leadership, or in helping them to take on new responsibilities.


Customer Service Strategy Session

Best for Business Owners and Managers who want to take instant action

If you are after a short, sweet burst of energy and re-direction, then this shorter programme is ideal for you.

  • Are you uncertain of your next steps to achieve a consistent customer experience or a customer service culture?
  • Do you have a fair idea of what you need to do the just can’t get the buy in?
  • Are you struggling to see the wood for the trees, and not quite sure where to start?
  • Are you getting frustrated that you’re not able to take that step back to see the bigger picture without everything grinding to a halt?


This booster strategy session may be the kick-start that you need.

From just £397

Focusing on identifying your priorities and quick wins, this is an intensive one-to-one session with Caroline. This is for you are if you’re struggling to know where to start or just can’t find the momentum to get going in taking your business forward.

This is also a great way to get started on a one off project that you need to get off the ground, but just can’t find the momentum or the right place to start.


You get:

  • A 2 hour one-to-one session with Caroline to get you focused on where you need to start
  • 2 follow-up 30 minutes mentoring calls to help get things implemented
  • All phone sessions are recorded and sent to you as an MP3 so you can listen and review to help keep you on track.

The results:

  • Clarity of your goals for customer service
  • Identify specific doable actions to achieve quick results towards your goals and strategy
  • Detail bite-size actions to get things moving to help you accelerate results, consistency and profits

Your investment

Just £397 (by phone or Skype)

Or meet in person in Horsham, Guildford or Chichester for the 2 hour session for £597

Strategy Call

Or if you’re really not sure what’s best for you start off with an initial one hour session for just £97 to get a feel for how I work and finds what’s best for you. You can book that right now here.


A word of warning…………………….


….there’s no magic wandSorry, theres no magic wand

As much as I would love to help you create the service culture that you aspire to own, I can’t make it happen by magic.

I know you know this deep down, but I wouldn’t be able to help you in any way unless I am clear that you understand this. There is no easy way to change your service culture without taking at least some action. A steady team of happy and confident people delivering outstanding customer service isn’t simply down to wishing it will happen, nor is just down to luck. The trick is ensuring the actions you do take are the ones that will give you the biggest impact.

Whichever programme you wish to discuss with me, you have to be aware that I expect you to take action after and during our sessions together … sometimes massive action that means that you find yourself at times being pushed out of your comfort zone.

I’ll be there to support you. I’ll be guide and your mentor. But as much as I can kick your rear in to the right direction, I can’t do it for you. That is up to you!

Call me to discuss the best option for you 07887 540914

Leave a Reply

Your email address will not be published. Required fields are marked *