VIP ACE package

ACE Package

This VIP package offers you all the support and hand holding you need to create

 Amazing Customer Experiences

and a customer service culture

and includes….
.

  • Initial planning session where we agree your objectives, talk about the culture of your business, and your expectations for your team.
    .
  • Build your service BRAND full day session with you and your team (or cross section of your team)
    .
  • Up to 3 x ½ day or 2 full days of customer care training or facilitation tailored to your business
    .
  • Customer Journey Review, creating your own audit checklist and your ACE action plan
    .
  • 1:1 coaching support for 4 months up to 1 hour per week (via Skype) to help you implement your plan
    .
  • Up to 2 full days or 3 x ½ day of training or facilitation with your management team
    .
  • Unlimited email support for you and your management team to get your plan implemented

 

Your investment £7000 (+VAT)

Or payment plan of 1 x up-front payment of £2500
+ 3 further monthly payments of £1800

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