PRODUCTS

28 Activities to Engage, Energise and Excite your Team in Customer Service

When only 1 in 3 employees are engaged at work (that's according to Gallup's 2017 State of the Global Workplace study) and 51% are “not engaged” where does that leave your customers' experience?

Price: £17.00

Customer Journey Audit Checklist Hotels

If you run a venue where the customer comes to you for the experience (such as a hotel, attraction or event venue), you know that so often it’s the little details that can make such a difference to the customer...

Price: £97.00

Customer Retention Strategy Session

Give your business (and your motivation) a boost with a Customer Retention Strategy Session. So, you’re ready to take some action to grow your business right now? But, Do you have concrete plans on how you...

Price: £97.00

How to boost sales and get more repeat bookings for your hotel

If you want to know how to market a hotel by learning the strategies and techniques you can apply on a day-to-day basis to drive up your guest spend per head and get your guests coming back time...

Price: £0.00

It takes more than just training 117 tips CST UK

117 Tips, tools and tactics to help you to get the maximum return on your investment in customer service training.It’s estimated it costs anywhere from 5 to 8 times more to gain a new customer than it does in getting repeat...

Price: £6.99


RESOURCES

From Tragic to Magic

Have you ever had a bad customer experience and wanted to complain but just thought it wasn’t worth the effort? It’s too much trouble to find someone, no one seems interested, if you complain it won’t do...

Price: £5.99

Recruiting Superstars

Any team is only as strong as its weakest member and the quality of your team inevitably impacts your productivity and your customer service. When you’re short of staff it’s easy to make a rushed decision, and...

Price: £5.99

Show You Care

Unless your team feel you care about them they are unlikely to care much about you, your business or your customers. How your team feel will undoubtedly impact how your customers feel about your business too...

Price: £5.99

Naturally Loyal