PRODUCTS & RESOURCES
TRAINING PROGRAMMES & MATERIALS
38 Exercises & Activities to Engage, Energise & Excite your Team in Customer Service
When only 1 in 3 employees are engaged at work (that's according to Gallup's 2017 State of the Global Workplace study) and 51% are “not engaged” where does that leave your customers' experience?
Price: £27.00
Developing Service Superstars for Hospitality, Leisure & Tourism
Designed specifically for hospitality and tourism businesses.
Your guests, visitors and members come to you for the experience they get, so you want to ensure this is the best experience it can be.
Here's a ready-made customer service training programme covering all you need for training your team to deliver a memorable customer experience.
Price: £395.00
On-boarding your Team ~ A Manager’s Guide & Checklist
Once you’ve gone to all the trouble and expense of finding the right candidate to fill your vacancy you want to ensure they get up and running as quickly as possible.
And that they feel valued and become loyal to your business, so they stay.
Price: £9.97
Customer Journey Audit Checklists for Hotels, Venues and Attractions
When your customer comes to you for an experience (e.g. a hotel, attraction or event venue), you know it's often the little details that make such a difference to the customer experience. It's often this attention to detail that gets overlooked.
Here are 3 audit checklists:
Hotel Customer Journey, Attractions and Leisure Venues, Plus free bonus checklist for Meetings and Events
Price: £57
BOOKS & PRINTED GUIDES
Free Guides
Why Customer Service Training Fails
If you’re frustrated your customer service training isn’t working, and you’re not giving your customers a consistent customer experience...
7 Big Mistakes That Lets Repeat Business Slip Though Your Fingers
The 7 Big Mistakes Experience-Based Businesses Unwittingly Make That Lets Thousands of Pounds Worth of Repeat Business Slip Through Their Fingers...
Employee Engagement 7 Big Mistakes
Are you making any of these 7 Big Mistakes Business Owners (or their managers) Unwittingly Make - Resulting in High Staff Turnover, Low Productivity or Inconsistent Customer Service?
21 Ways To Wow Your Customers
Here are 21 Ways to Wow Your Customers that won't cost you a fortune. In fact many of these will enable you to SAVE money as you’ll be able to invest less in marketing to get new customers...