PRODUCTS & RESOURCES


TRAINING PROGRAMMES & MATERIALS

38 Exercises & Activities to Engage, Energise & Excite your Team in Customer Service

When only 1 in 3 employees are engaged at work (that's according to Gallup's 2017 State of the Global Workplace study) and 51% are “not engaged” where does that leave your customers' experience?

Price: £27.00

Developing Service Superstars for Hospitality, Leisure & Tourism

Designed specifically for hospitality and tourism businesses. Your guests, visitors and members come to you for the experience they get, so you want to ensure this is the best experience it can be. Here's a ready-made customer service training programme covering all you need for training your team to deliver a memorable customer experience.

Price: £395.00

On-boarding your Team ~ A Manager’s Guide & Checklist

Once you’ve gone to all the trouble and expense of finding the right candidate to fill your vacancy you want to ensure they get up and running as quickly as possible. And that they feel valued and become loyal to your business, so they stay.

Price: £9.97

Customer Journey Audit Checklists for Hotels, Venues and Attractions

When your customer comes to you for an experience (e.g. a hotel, attraction or event venue), you know it's often the little details that make such a difference to the customer experience. It's often this attention to detail that gets overlooked. Here are 3 audit checklists: Hotel Customer Journey, Attractions and Leisure Venues, Plus free bonus checklist for Meetings and Events

Price: £57


BOOKS & PRINTED GUIDES


Free Guides

Why Customer Service Training Fails

If you’re frustrated your customer service training isn’t working, and you’re not giving your customers a consistent customer experience...

7 Big Mistakes That Lets Repeat Business Slip Though Your Fingers

The 7 Big Mistakes Experience-Based Businesses Unwittingly Make That Lets Thousands of Pounds Worth of Repeat Business Slip Through Their Fingers...

Creating Service Superstars Workbook

Employee Engagement 7 Big Mistakes

Are you making any of these 7 Big Mistakes Business Owners (or their managers) Unwittingly Make - Resulting in High Staff Turnover, Low Productivity or Inconsistent Customer Service?

21 Ways To Wow Your Customers

Here are 21 Ways to Wow Your Customers that won't cost you a fortune. In fact many of these will enable you to SAVE money as you’ll be able to invest less in marketing to get new customers...


Publications

5 Ways to Reward Your Team

How to Get Hospitality Staff Engaged in Training

Stop Guessing, Start Asking

Why You Need Customer Complaints

The Power Of Personal Touches

Asking for Feedback

Naturally Loyal