PRODUCTS & RESOURCES


TRAINING PROGRAMMES & MATERIALS

28 Activities to Engage, Energise and Excite your Team in Customer Service

When only 1 in 3 employees are engaged at work (that's according to Gallup's 2017 State of the Global Workplace study) and 51% are “not engaged” where does that leave your customers' experience?

Price: £17.00

Developing Service Superstars

Price: £395.00

Customer Journey Audit Checklist Hotels

Price: £97.00

Customer Service Training Materials for Hotels

Your guests come to you for the experience they get, so you want to ensure this is the best experience it can be. Here's a ready-made customer service training programme for you covering all the basics you need and including over 8 hours of input.

Price: £297.00


BOOKS & PRINTED GUIDES

From Tragic to Magic

Have you ever had a bad customer experience and wanted to complain but just thought it wasn’t worth the effort? It’s too much trouble to find someone, no one seems interested, if you complain it won’t do...

Price: £5.99

Recruiting Superstars

Any team is only as strong as its weakest member and the quality of your team inevitably impacts your productivity and your customer service. When you’re short of staff it’s easy to make a rushed decision, and...

Price: £5.99

Show You Care

Unless your team feel you care about them they are unlikely to care much about you, your business or your customers. How your team feel will undoubtedly impact how your customers feel about your business too...

Price: £5.99

Hotel Success Handbook

No.1 on Amazon (UK and US) for ‘Hotel Marketing’, the Hotel Success Handbook is both for seasoned hoteliers and those new to running a hotel. The Hotel Success Handbook is packed with practical tips and actions to improve business results...

 

Creating Service Superstars

Outstanding service tempts your customers to: 1. Spend more 2. Come back more 3.Be confident in referring your business to others...

Price: £9.99 for Amazon UK
Price: $11.99 for Amazon.com

Gaining From Training

117 Tips, tools and tactics to help you to get the maximum return on your investment in customer service training.It’s estimated it costs anywhere from 5 to 8 times more to gain a new customer than it does in getting repeat...

Price: £5.99


Free Guides

Why Customer Service Training Fails

If you’re frustrated your customer service training isn’t working, and you’re not giving your customers a consistent customer experience...

7 Big Mistakes That Lets Repeat Business Slip Though Your Fingers

The 7 Big Mistakes Experience-Based Businesses Unwittingly Make That Lets Thousands of Pounds Worth of Repeat Business Slip Through Their Fingers...

Creating Service Superstars Workbook

Download your bonus Superstar Resources, including tips, tools and templates

Employee Engagement 7 Big Mistakes

Are you making any of these 7 Big Mistakes Business Owners (or their managers) Unwittingly Make - Resulting in High Staff Turnover, Low Productivity or Inconsistent Customer Service?

21 Ways To Wow Your Customers

Here are 21 Ways to Wow Your Customers that won't cost you a fortune. In fact many of these will enable you to SAVE money as you’ll be able to invest less in marketing to get new customers...

Your Team Productivity Indicator

Take the survey to find out if you are missing opportunities to increase productivity, give better customer service, reduce labour turnover, improve employee engagement and make more profit


Publications

5 Tips To Having A Successful Team

How to Get Hospitality Staff Engaged in Training

Stop Guessing, Start Asking

5 Ways To Reward Your Team

The Power Of Personal Touches

Asking for Feedback

Naturally Loyal