Developing Service Superstars for Hospitality, Leisure & Tourism

Designed specifically for hospitality and tourism businesses. Your guests, visitors and members come to you for the experience they get, so you want to ensure this is the best experience it can be. Here's a ready-made customer service training programme covering all you need for training your team to deliver a memorable customer experience.

Customer Journey Audit Checklists for Hotels, Venues and Attractions

When your customer comes to you for an experience (e.g. a hotel, attraction or event venue), you know it's often the little details that make such a difference to the customer experience. It's often this attention to detail that gets overlooked. Here are 3 audit checklists: Hotel Customer Journey, Attractions and Leisure Venues, Plus free bonus checklist for Meetings and Events

Upselling workshop for managers and supervisors x 2

Recruiting Superstars

Any team is only as strong as its weakest member and the quality of your team inevitably impacts your productivity and your customer service. When you’re short of staff it’s easy to make a rushed decision, and...

Hotel Success Handbook

Formerly rated No.1 on Amazon (UK and US) for ‘Hotel Marketing’, the Hotel Success Handbook is both for seasoned hoteliers and those new to running a hotel. The Hotel Success Handbook is packed with practical tips and actions to improve business results...

Gaining From Training

117 Tips, tools and tactics to help you to get the maximum return on your investment in customer service training.It’s estimated it costs anywhere from 5 to 8 times more to gain a new customer than it does in getting repeat...