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Attention managers of hospitality, event & tourism businesses
Do your junior managers & supervisors hesitate or lack confidence in managing their team's performance?
Do they put off taking appropriate action when there is a shortfall?
...which leads to low productivity, increased labour costs and poor customer service?
The Managing Performance Masterclass takes a dive into how to manage performance so that you:
- Can be proactive and monitor performance before it drops
- Spot problems early on so you can nip them in the bud
- Get buy in from your team so there is an element of “self-monitoring”
- Handle poor performance conversations with confidence
- Avoid getting side lined by excuses and irrelevancies
- Get employees commitments to improving performance
- Avoid the common pitfalls to dealing with performance
- Gain respect from your team
Whether it's someone being late, not greeting a customer in the way you'd expect, breaking health and safety rules, failure to carry out part of their job, arguing with another member of staff, or doing something in a haphazard way with a poor result…
Your goal is to resolve the issue and improve performance in future.
Now is the perfect time to re-establish your expectations.
Who is this masterclass for?
First line managers and supervisors in hospitality, events and tourism businesses, who want to build their confidence in dealing with performance and gain respect with their teams.
This programme is NOT about your disciplinary processes or employee contracts of employment. I am not suggesting by-passing that. But if you nip issues in the bud, hopefully you’ll never need to get as far as the disciplinary process.
If this is you or your managers register now for Managing Performance Masterclass, for just £37 (+VAT) for early bird bookings (book by 22nd January ~ £47 thereafter)
"Managing Performance Managers Masterclass"
90 minute online training session to develop your skills in managing your team's performance so they meet your expectations and you prevent performance problems
Here’s what we will be covering in the masterclass:
The content covers:
3 interactive training modules + accountability 1:1 session
90 minutes workshop with Q&A
Session workbook to download and record your own ideas and intentions
Webinar recordings and mp3 version for listening on the move
The entire programme is delivered online and digitally so you and your team have access from the safety of your own home or business
- Register before 22nd January
- Up to 5 participants from the same business
Group Early Bird