Thank you for ordering the Customer Journey Self Audit Checklists.
Plus your bonus Meetings and Events audit:
Plus an extra bonus Profit Sensitivy Analysis spreadsheets. Here are two versions, one general, one for hotels:
Right click on each of the links and select ‘Save Link As’ or ‘Save Target As’.
You will need to save to your computer.
Remember, to get the best from the Customer Journey audit:
- Tailor the content (using the Excel version) to match your own establishment and to reflect your own standards. You can add points and rearrange the order, sort by priority, or split up for each person responsible.
- Involve your team in the audit process; they are sure to see things differently and spot things that you may be so accustomed you just don’t notice anymore.