You’re now on your way to
Turning Your Team into
Service Superstars ...

Here’s a reminder of everything included in your  ready-made customer service training programme covering all the basics you need and including over 9 hours of input.

Plus your 3 Special Bonuses (Value £495)

Bonus #1

A 60 minute webinar & Q&A to get you set up and get the best out of your training and to answer any questions you have to make it truly memorable. This will be recorded so even if you can’t make the live webinar you’ll have access to it afterwards.

Details to follow by email

Bonus #2

Exclusive email hand holding support to really get you started and for any one-off emergency queries related to the training


Bonus #3

For the First 5 people to register I'll include:

An extra 30 minute one to one mentoring session to answer any questions you have on getting the best from your training

Unannounced bonus

Here’s another unannounced bonus I know you’ll find useful…

28 Activities to Engage, Energise and Excite your Team in Customer Service

When only 1 in 3 employees are engaged at work (that's according to Gallup's  2017 State of the Global Workplace study) and  51% are “not engaged” where does that leave your customers' experience?

Worse still 16% of employees are actively disengaged, being unhappy and unproductive at work and liable to spread negativity, and likely destroying all the good your engaged employees are doing.

Imagine what impact that can have on customers and your customers' experience!

To download to your Kindle or reader on your tablet click on the image on the right and select "Open in..." from the top right had corner of your screen to save in your selected app. Or if you wish to save to your desktop simply RIGHT CLICK on the link on the right.  Depending on your browser, choose:   ‘Save Target As…’ ‘Save Link As…’ or  ‘Download Linked File As…’.
You can then save your guide on your computer.

All the materials are within a Zip file. It is recommended you move them or copy them from the zip file before editing.

  • Chrome

    Select “Save Link As” when you left click on the button above save the file to your computer

  • Firefox

    Select “Save Link As” when you left click on the button above save the file to your computer

  • Safari

    Select “Download Linked File As” when you left click on the button above save the file to your computer

  • Internet Explorer

    Select “Save Target As” when you left click on the button above save the file to your computer

Here's a reminder of what session includes:

  • Route Map

    A handy 1-2 page overview for the session including timings and a list of resources needed so you can plan easily

  • Tutor’s Guide

    Tutor’s Guide: Session notes and prompts where you need to add your own relevant examples

  • Supporting Visuals

    PowerPoint slide-decks (if you wish to use them) on a blank template to enable you to add your own company branding

  • Clear session objectives ...

    So you know what results to expect and can brief your team accordingly

  • Ice breakers and energisers

    Suggested activities so you can keep the energy levels up and engage your participants

  • Editable Handout Templates

    All the documents are in Word, or PowerPoint so you can personalise for your own business and add in relevant examples

You might even prefer to dip in and out of them taking one topic per team meeting.

The choice is yours…..

All delivered to your door and in an instantly downloadable format for you to personalise to your own needs and business as you wish.

    Contact me:

    t: 01403 752487      
    m: 07887540914